Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…
-
Measure Spotlights|
End-user devices and print services costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the end-user devices and print services costs (desktops, laptops, smartphones etc including operating systems, videoconferencing equipment, printers;…
-
Measure Spotlights|
Attrition rate for IT function personnel
This measure calculates attrition rate for IT function personnel. Attrition rate refers to the rate at which employees or customers leave a company (voluntarily or…
-
Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application development
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application development…
-
Measure Spotlights|
Outsourcing cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost for outsourcing (other than public cloud) including network transmission and consulting services (where a third party assumes full responsibility…
-
Measure Spotlights|
Third-party Software as a Service (SaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of third-party Software-as-a-Service as a percentage of the total IT cost. Software as a Service (SaaS) is model for distributing software in…
-
Measure Spotlights|
Personnel cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from personnel cost. This process group includes the business…
-
Measure Spotlights|
Percentage of procurement process group FTEs associated with indirect materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with indirect…
-
Measure Spotlights|
Percentage of purchase orders associated with direct materials and services
This measure calculates percentage of purchase orders associated with direct materials and services. A purchase order (or supplier order) is a form used by the purchasing…
-
Measure Spotlights|
Percentage of purchase orders associated with indirect materials and services
This measure calculates percentage of purchase orders associated with indirect materials and services. A purchase order (or supplier order) is a form used by the purchasing…
-
Measure Spotlights|
Average cycle time in days to establish a contract with a supplier
This measure calculates average cycle time in days to establish a contract with a supplier, starting when the negotiation is opened until the contract is signed. This Cycle…
-
Measure Spotlights|
Outsourced cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from outsourced cost. This process group includes the business…
-
Measure Spotlights|
Manual transmission rate for direct materials and services purchase orders
This measure calculates percentage of purchase orders for direct materials and services transmitted to the vendor manually. A purchase order (or supplier order) is a form…
-
Measure Spotlights|
Percentage of procurement costs allocated to direct materials and services purchases
This measure calculates percentage of procurement costs allocated to direct materials and services purchases. Direct materials and services are procured items and activities…
-
Measure Spotlights|
Percentage of procurement process group FTEs associated with direct materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with direct materials…