Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Personnel cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
-
Measure Spotlights|
Percentage of total value of goods and services purchased from top ten suppliers
This measure calculates the percentage of goods and services that were purchased from top ten suppliers (i.e. suppliers from whom your business entity purchases the most, in…
-
Measure Spotlights|
Days payable outstanding
This measure evaluates how many days, on average, a company takes to pay its creditors. It is calculated as the average value of accounts payable balance divided by (cost of…
-
Measure Spotlights|
Percentage of purchase order line items transacted using e-procurement enabled catalogue suppliers
This measure calculates the percentage of purchase order line items that were transacted via e-procurement enabled catalogue suppliers (i.e. those that use internet or EDI to…
-
Measure Spotlights|
Percentage of purchase orders approved electronically
This measure calculates the percentage of purchase orders approved electronically (using internet or EDI). It is part of a set of Process Efficiency measures that help…
-
Measure Spotlights|
Application security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of application security as a percentage of the total IT security and compliance cost. IT security and compliance cost covers expenses for…
-
Measure Spotlights|
Data center costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the data center costs (computing, storage, middleware, database, and associated overhead including facilities, also including those delivered via…
-
Measure Spotlights|
Application development cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of application development as a percentage of the total IT cost, excluding depreciation/amortization. Total IT Cost or Budget (excluding…
-
Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…
-
Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application maintenance
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application maintenance…
-
Measure Spotlights|
Percentage of the IT organization's spending dedicated to cloud
This measure calculates the percentage of the IT organization's spending dedicated to cloud. Cloud computing is technology that allows users to access and use shared data and…
-
Measure Spotlights|
Infrastructure and endpoint security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of infrastructure and endpoint security as a percentage of the total IT security and compliance cost. Endpoints or endpoint devices are…
-
Measure Spotlights|
Percentage of the IT organization's spending dedicated to robotic process automation
This measure calculates the percentage of the IT organization's spending dedicated to robotic process automation (RPA). Robotic Process Automation (RPA) is a type of process…
-
Measure Spotlights|
Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…
-
Measure Spotlights|
End-user devices and print services costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the end-user devices and print services costs (desktops, laptops, smartphones etc including operating systems, videoconferencing equipment, printers;…