Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per customer receipt
This measure calculates the total cost per customer receipt to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Average value of a retail e-commerce order
This measure calculates average value of e-commerce orders. This Supplemental Information measure is intended to help companies evaluate additional variables related to the…
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Measure Spotlights|
Average annual sales order value for a brick-and-mortar retail store
This measure calculates average sales order value for orders placed at the retail store. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the processes "process accounts receivable (AR)," "manage and process collections," and "manage and process adjustments/deductions"
This measure calculates the percentage of total finance function full-time equivalent employees that process payments due from customers, including all funds received,…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process accounts receivable (AR)"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that process payments due from customers, including all funds received,…
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Measure Spotlights|
Percentage of receipts received manually
This measure calculates the percentage of receipts received manually. It is part of a set of Process Efficiency measures that help companies optimize their "process accounts…
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Measure Spotlights|
Number of invoice line items per receipt
This measure calculates the number of invoice line items per receipt. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at $1.00…
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Measure Spotlights|
Number of customer accounts per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of active customers managed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds…
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Measure Spotlights|
Overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates other cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Other cost refers to costs other than…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" as a percentage of total order-to-cash process cost
This measure calculates the total cost to process payments due from customers—including all funds received, whether by check or electronically—as a percentage of the total…