Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Number of FTEs (including external) that perform the function "develop and manage products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including those outside the company, per $1 billion revenue that work on the "develop and manage…
-
Measure Spotlights|
Number of FTEs (including external) that perform the process group "develop products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including external FTEs, that perform the process group "develop product and services," which…
-
Measure Spotlights|
Total cost to perform the process group "develop products and services" per $1,000 revenue
This measure calculates the total cost to perform the process group "develop product and services," which handles all activities associated with designing, prototyping,…
-
Measure Spotlights|
Total cost to perform the function "develop and manage products and services" per $1,000 revenue
This measure calculates the total cost of the function "develop and manage products and services" per $1,000 revenue. This includes products or services that are offered to…
-
Measure Spotlights|
Product development defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (during development; i.e. not yet fully finalized finished…
-
Measure Spotlights|
Average time-to-profitability in months for new product/service development projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
-
Measure Spotlights|
Research and development (R&D) cost per $1,000 revenue
This measure calculates the research and development (R&D) cost per $1,000 revenue. R&D costs include all labor, materials, and overhead associated with discovering new…
-
Measure Spotlights|
Research and development (R&D) cost as a percentage of revenue
This measure calculates research and development (R&D) cost as a percentage of revenue. R&D cost includes all cost elements—including labor costs, material costs, allocations…
-
Measure Spotlights|
Cycle time in days to update/revise the rolling forecast
This measure calculates the number of calendar days (including weekends) it takes to update/revise the rolling forecast. A rolling forecast requires regular updates to…
-
Measure Spotlights|
Number of budget versions produced before final approval
This measure calculates the approximate number of budget versions that are produced during the budget cycle before approval of the final budget. It is part of a set of…
-
Measure Spotlights|
Number of FTEs that perform the process "perform planning/budgeting/forecasting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop periodic plans, budgets, and forecasts to enable achievement…
-
Measure Spotlights|
Personnel cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "perform planning/budgeting/forecasting," which involves…
-
Measure Spotlights|
Personnel cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
-
Measure Spotlights|
Total cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "perform planning/budgeting/forecasting," which involves…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "perform planning/ budgeting/ forecasting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to developing periodic plans, budgets, and forecasts to…