Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of customers using traditional face-to-face contact for information gathering on your business entity's products/services
This measure calculates the percentage of customers that gather information on a business entity's products/services via traditional face-to-face contact. It is part of a set…
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Measure Spotlights|
Percentage of customers using indirect marketing for information gathering on your business entity's products/services
This measure calculates the percentage of customers that gather information on a business entity's products/services via indirect marketing (e.g., billboards, print, radio/TV…
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Measure Spotlights|
Overhead cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Other cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the "develop…
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Measure Spotlights|
Outsourced cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from overhead cost. Core components of this…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group management…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates systems cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" per business entity employee
This measure calculates systems cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Overhead and other costs to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead and other cost per $1,000 business entity revenue to perform the process group "manage employee information". Overhead cost refers to…