Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Percentage error for the personnel cost forecast
This measure calculates total personnel expense forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual personnel expense) / Actual…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "evaluate and manage financial performance"…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "evaluate and manage financial…
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Total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue
This measure calculates total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total internal cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "evaluate and manage financial performance". Internal cost is the…
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Measure Spotlights|
Total internal cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates total internal cost per process full time equivalent (FTE) to perform the process "perform planning/budgeting/forecasting". Internal cost is the sum…
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Measure Spotlights|
Number of budget line items per FTE that performs the process "perform planning/budgeting/forecasting"
This measure calculates the number of line items budgeted for the complete budget per full time equivalent (FTE) that performs the process "perform planning/budgeting…