Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who produce credit/collection reports
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Measure Spotlights|
Percentage of invoices billed to customers that have credit terms
This measure calculates the percentage of invoices billed to customers that have credit terms. This measure is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…
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Measure Spotlights|
Percentage change in manufacturing FTEs over the past 12 months
This measure calculates percentage change in manufacturing full time equivalents (FTEs) over the past 12 months. This Process Efficiency measure is intended to help companies…
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Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales measured 12 months ago
This measure calculates warranty costs (repair and replacement) as a percentage of sales measured 12 months ago. Warranty cost (repair and replacement) here includes all…
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Measure Spotlights|
Scrap and rework costs as a percentage of cost of goods sold measured 12 months ago
This measure calculates scrap and rework costs as a percentage of cost of goods sold measured 12 months ago. Scrap and rework is defined as material that is added into…
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Measure Spotlights|
Electricity consumption (kWh) per manufactured product
This measure calculates electricity consumption (kWh) per manufactured product. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Electricity consumption (kWh) per manufactured product measured 12 months ago
This measure calculates electricity consumption (kWh) per manufactured product measured 12 months ago. This Process Efficiency measure is intended to help companies minimize…
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Measure Spotlights|
Percentage change in finished-product first-pass quality yield for primary products in the past 12 months
This measure calculates percentage change in finished-product first-pass quality yield for primary products in the past 12 months. Finished product first-pass quality yield…
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Measure Spotlights|
Percentage change in unplanned production downtime as percentage of scheduled run time in the past 12 months
This measure calculates percentage change in unplanned production downtime as percentage of scheduled run time in the past 12 months. Unplanned downtime is a measure of the…
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Measure Spotlights|
Percentage change in Electricity consumption (kWh) per manufactured product in the past 12 months
This measure calculates percentage change in Electricity consumption (kWh) per manufactured product in the past 12 months. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage change in scrap and rework costs as a percentage of cost of goods sold in the past 12 months
This measure calculates percentage change in scrap and rework costs as a percentage of cost of goods sold in the past 12 months. Scrap and rework is defined as material that…
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Measure Spotlights|
Percentage change in warranty costs (repair and replacement) as a percentage of sales in the past 12 months
This measure calculates percentage change in warranty costs (repair and replacement) as a percentage of sales in the past 12 months. Warranty cost (repair and replacement)…
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Measure Spotlights|
Unplanned production downtime as percentage of scheduled run time
This measure calculates unplanned production downtime as percentage of scheduled run time. Unplanned downtime is a measure of the time overall production, a machine or other…
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Measure Spotlights|
Unplanned production downtime as percentage of scheduled run time measured 12 months ago
This measure calculates unplanned production downtime as percentage of scheduled run time measured 12 months ago. Unplanned downtime is a measure of the time overall…