Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "process customer credit" as a percentage of total order-to-cash process cost
This measure calculates the total cost to evaluate customers' credit-worthiness as a percentage of the total cost of the order-to-cash process, which includes managing sales…
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Measure Spotlights|
Number of active customers per FTE that performs the process "process customer credit"
This measure calculates the number of active customers per full-time equivalent (FTE) employee that evaluates customers' credit-worthiness. A customer is considered active if…
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Measure Spotlights|
Number of active customers managed per FTE that performs the process "manage and process collections"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that performs the process "manage and process collections," which…
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Measure Spotlights|
Percentage of customer credit decisions made without any manual intervention
This measure calculates percentage of customer credit decisions made without any manual intervention (i.e., automatic credit scoring). This Process Efficiency measure is…
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Measure Spotlights|
Outsourced cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Overhead cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates overhead cost to perform the process "manage and process collections" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates overhead cost to perform the process "manage and process collections" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead cost to perform the process "process customer credit" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Other cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates other cost to perform the process "manage and process collections" as a percentage of total process cost. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates other cost to perform the process "manage and process collections" per $100,000 business entity revenue. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates other cost to perform the process "process customer credit" as a percentage of total process cost. Other cost refers to costs other than personnel,…
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Measure Spotlights|
Other cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates other cost to perform the process "process customer credit" per $100,000 business entity revenue. Other cost refers to costs other than personnel,…
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Measure Spotlights|
Outsourced cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates outsourced cost to perform the process "process customer credit" as a percentage of total process cost. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Overhead and other cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that…