Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
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Measure Spotlights|
Systems cost of the phase 'test market for new or revised products and services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Percentage of IT work force to be newly hired within 1 year
This measure projects the percentage of IT work force to be newly hired within 1 year. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of IT work force to be replaced for other reasons within 1 year
This measure projects the percentage of IT work force to be replaced for other reasons apart from retirement or new hire within 1 year. It is part of a set of Supplemental…
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Measure Spotlights|
Percentage of IT work force to retire within 1 year
This measure projects the percentage of IT work force to retire within 1 year. It is part of a set of Supplemental Information measures that help companies evaluate…