Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of total returns flow generated due to other events
This measure calculates the percentage of total returns flow generated due to events other than disposal requirements, field service/corrective action, marketing returns,…
-
Measure Spotlights|
Percentage of total returns flow generated due to reclamation of leased products
This measure calculates the percentage of total returns flow generated due to reclamation of leased products. It is part of a set of Supplemental Information measures that…
-
Measure Spotlights|
Number of FTEs that perform the customer order management function per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) tending to the customer order management function per $1 billion revenue. Customer order…
-
Measure Spotlights|
Overhead cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of the customer order management function that comes from overhead cost. Overhead costs refer to those that an…
-
Measure Spotlights|
Other cost of the customer order management function as a percentage of the total function cost
This measure calculates the percentage of the total cost of running the customer order management function that comes from other costs not already covered in the other system…
-
Measure Spotlights|
Outsourced cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of the customer order management function that comes from outsourcing. The outsourced cost refers to the total cost…
-
Measure Spotlights|
Total cost to perform the customer order management function per $1,000 revenue
This measure calculates the total cost of all processes involved in the customer order management function, from the point of order to delivery and invoicing, per $1,000…
-
Measure Spotlights|
Total cost of the customer order management function per function FTE
This measure calculates the total cost of all processes involved in the customer order management function, from the point of order to delivery and invoicing, per full-time…
-
Measure Spotlights|
Personnel cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of the customer order management function that comes from personnel cost. Personnel cost includes employee salaries…
-
Measure Spotlights|
Combined personnel and systems costs of the customer order management function as a percentage of the total cost the function
This measure calculates the percentage of the total cost of running the customer order management function that comes from personnel (employee compensation and benefits) and…
-
Measure Spotlights|
Systems cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of running the customer order management function that comes from systems cost. Systems costs include a variety of…
-
Measure Spotlights|
Percentage of finance function time allocated to control in three years
This measure calculates the percentage of time spent by the finance function on control activities in three years. Control activities or tasks ensure that accounting…
-
Measure Spotlights|
Percentage of finance function time allocated to decision support in three years
This measure calculates the percentage of time spent by the finance function in three years on decision support activities, which leverage the information generated in the…
-
Measure Spotlights|
Percentage of finance function time allocated to management activities in three years
This measure calculates the percentage of time spent by the finance function in three years on the day-to-day operation, handling, or controlling of a financial process or…
-
Measure Spotlights|
Percentage of finance function time allocated to transaction processing in three years
This measure calculates the percentage of time spent by the finance function in three years on activities that ensure money was collected, invoices were correctly processed,…