Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average number of …
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" as a percentage of the total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from personnel cost. The purpose of this process…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from systems cost. The purpose of this process…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per customer receipt
This measure calculates the total cost per customer receipt to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 1 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 1 FTE at entire HR shared services organization. A three-tiered…
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Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 2 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 2 FTE at entire HR shared services organization. A three-tiered…
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Total company employee FTEs served per HRIS FTE
This measure calculates the total number of company employee FTEs served per Human Resource Information Systems (HRIS) FTE in overall HR shared services organization. Human…
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Total company employee FTEs served per talent acquisition CoE FTE
This measure calculates the total number of company employee FTEs served per talent acquisition Center of Excellence (CoE) FTE within HR shared services operation. A Center…
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Measure Spotlights|
Total company employee FTEs served per talent management CoE FTE
This measure calculates the total company employee FTEs served per talent management Center of Excellence (CoE) FTE within HR shared services operation. A Center of…
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Measure Spotlights|
Total company employee FTEs served per compensation CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to compensation Center of Excellence (CoE) within HR shared services operation. A Center of…