Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "verify AP pay file with purchase order vendor master file"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "audit invoices/key data into AP system"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "approve payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "respond to AP inquiries"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
-
Measure Spotlights|
Demand/supply planning costs per $1,000 revenue
This measure calculates the costs (per $1,000 revenue) associated with forecasting, developing finished goods or end item inventory plans, and coordinating the demand/supply…
-
Measure Spotlights|
Systems cost to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
-
Measure Spotlights|
Overhead and other costs to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the overhead and other cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
-
Measure Spotlights|
Forecast accuracy as a percentage of units shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
-
Measure Spotlights|
Value added productivity per employee
This measure calculates the value added productivity (total product revenue less total material purchases) per employee. It is part of a set of Staff Productivity measures…
-
Measure Spotlights|
Percentage of vendor inquiries answered by online self-service
This measure calculates percentage of vendor inquiries answered by online self-service. This Process Efficiency measure is intended to help companies minimize waste and…
-
Measure Spotlights|
Total number of vendor inquiries per FTE that performs the process "process accounts payable (AP)"
This measure calculates total number of vendor inquiries per full time equivalent (FTE) that performs the process "process accounts payable (AP)". The process "process…
-
Measure Spotlights|
Percentage of supplier invoices received through an interface to an e-invoicing network
This measure calculates percentage of supplier invoices received through an interface to an e-invoicing network. E-invoicing (aka electronic invoicing/einvoicing) refers to…
-
Measure Spotlights|
Percentage of supplier invoices representing self-billing invoices
This measure calculates percentage of supplier invoices representing self-billing invoices. A self-billing invoice arrangement is one in which the customer prepares and sends…
-
Measure Spotlights|
Percentage of supplier invoices received using invoicing web portal or upload from other system
This measure calculates percentage of supplier invoices received using invoicing web portal or upload from other system. This Supplemental Information measure is intended to…
-
Measure Spotlights|
Percentage of supplier invoices manually keyed into the financial system
This measure calculates percentage of supplier invoices manually keyed into the financial system. This Process Efficiency measure is intended to help companies minimize…