Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE in learning administration
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…
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Measure Spotlights|
Annual revenue impact through investment in edge computing
This measure calculates the impact on annual revenue through investment in edge computing. It is a percentage change, and a negative number indicates decrease in revenue…
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Measure Spotlights|
Annual revenue impact through investment in Internet of Things
This measure calculates the impact on annual revenue through investment in Internet of Things (IoT). It is a percentage change, and a negative number indicates decrease in…
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Measure Spotlights|
Percentage of the IT organization's spending dedicated to edge computing
This measure calculates the percentage of the IT organization's spending dedicated to edge computing. The Function "manage information technology (IT)" (20607) includes …
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Measure Spotlights|
Percentage of total annual hours of work do that could be performed by intelligent machines
This measure calculates the percentage of total annual hours of work performed by people across your IT organization that could be performed by intelligent machines, rather…
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Measure Spotlights|
Annual training cost per IT function FTE
This measure calculates the average annual training cost per IT function full-time equivalent employee (FTE). The Function "manage information technology (IT)" (20607)…
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Measure Spotlights|
Annual revenue impact through investment in cloud
This measure calculates the impact on annual revenue through investment in cloud. It is a percentage change, and a negative number indicates decrease in revenue impact. Cloud…
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Measure Spotlights|
Annual operating cost impact through investment in edge computing
This measure calculates the impact on annual operating cost through investment in edge computing. It is a percentage change, and a negative number indicates decrease. This…
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Measure Spotlights|
Annual operating cost impact through investment in Internet of Things
This measure calculates the impact on annual operating cost through investment in Internet of Things (IoT). It is a percentage change, and a negative number indicates…
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Measure Spotlights|
Enterprise information management cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the enterprise information management cost (includes information strategy and architecture, information lifecycle planning and control, content…
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Measure Spotlights|
Percentage of IT outsourcing and IT consultants in the IT function
This measure calculates the percentage of IT outsourcing (including IT consultants) in the IT function. The Function "manage information technology (IT)" (20607) includes …
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Measure Spotlights|
Number of applications in the enterprise portfolio per $1 billion revenue
This measure calculates the number of applications per $1 billion revenue in the enterprise application portfolio, wherein an application with multiple instances is…
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Percentage of total IT cost, excluding depreciation/amortization, allocated to growth/transformation of the business
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, allocated to…
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…