Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
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Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Personnel cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage treasury operations" per $1,000 revenue. Personnel cost refers to employee personnel compensation …
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per foreign currency involved in foreign exchange hedging program
This measure calculates the total cost to perform the process group "manage treasury operations," per foreign currency involved in the foreign exchange hedging program. Core…
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Number of foreign currencies involved in foreign exchange hedging program per $1 billion revenue
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program, per $1 billion revenue. It is part of a set of Staff Productivity…
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Number of banks used in cash collection network per $1 billion revenue
This measure calculates the number of banks used in the cash collection network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
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Number of banks used in cash disbursement network per $1 billion revenue
This measure calculates the number of banks used in the cash disbursement network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
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Number of global legal entities supported by the treasury management operation per $1 billion revenue
This measure calculates the number of global legal entities that the business entity's treasury management operations department supports, per $1 billion revenue generated. A…
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Total cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "manage treasury operations," which consists of managing a business' investments in trading in…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "manage treasury operations," which consists of managing a business' investments in…
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Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Total cost of the process group "manage treasury operations" per bank used in cash collection network
This measure calculates the total cost per bank used in the cash collection network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per bank used in cash disbursement network
This measure calculates the total cost per bank used in the cash disbursement network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per global legal entity supported
This measure calculates the total cost per global legal entity supported for the process group "manage treasury operations," which consists of managing a business'…