Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Number of hours invested by hiring decision makers per operational worker/office staff new hire
This measure calculates the number of hours hiring decision makers spend per operational worker/office staff new hire (i.e. employees who do not have any management…
-
Measure Spotlights|
Number of interviews conducted for each senior management/executive filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each senior management/executive vacancy (i.e. an opening for the highest-ranking officer or manager below…
-
Measure Spotlights|
Number of interviews conducted for each middle management/specialist filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each middle management/specialist vacancy (i.e. an opening for a manager with budgetary/or supervisory…
-
Measure Spotlights|
Number of interviews conducted for each operational worker/office staff filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each operational worker/office staff vacancy (i.e. an opening for an employee who does not have any…
-
Measure Spotlights|
Other cost to perform the process group "recruit, source, and select employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from other cost. Activities in this…
-
Measure Spotlights|
New hire satisfaction rate for the recruiting process
This measure projects the new hire satisfaction rate after an employee has completed the recruiting process, which aims to find and attract the most capable employees. By…
-
Measure Spotlights|
Job offer acceptance rate for middle management/specialists
This measure calculates the job offer acceptance rate for middle management/specialists (i.e. managers with budgetary/or supervisory responsibility who report to senior…
-
Measure Spotlights|
Job offer acceptance rate for operational workers/office staff
This measure calculates the job offer acceptance rate for operational workers/office staff (i.e. employees who do not have any management responsibility). It determines the…
-
Measure Spotlights|
Job offer acceptance rate for senior management/executives
This measure calculates the job acceptance rate for senior management/executives. It determines the percentage of candidates who accept a senior management/executive position…
-
Measure Spotlights|
Percentage of operational workers/office staff positions filled by internal promotion for the past 3 years
This measure calculates the percentage of operational workers/office staff positions (i.e. employees who do not have any management responsibility) that have been sourced by…
-
Measure Spotlights|
Overhead cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead cost. Activities in…
-
Measure Spotlights|
Total number of direct marketing campaigns executed
This measure calculates total number of direct marketing campaigns executed. This Supplemental Information measure is intended to help companies evaluate additional variables…
-
Measure Spotlights|
Average cycle time to develop a direct marketing campaign
This measure calculates average cycle time in days to develop a direct marketing campaign. This Cycle Time measure is intended to help companies analyze this duration related…
-
Measure Spotlights|
Total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns
This measure calculates total annual cost incurred to execute direct marketing campaigns as a percentage of revenue generated by direct marketing campaigns. This Cost…
-
Measure Spotlights|
Response time in hours for non-routine "recruit, source, and select employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…