Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average number of function points delivered per application development FTE
This measure calculates the average number of function points delivered per application development full-time equivalent (FTE) employee. Application development FTEs include…
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Measure Spotlights|
Average number of function points delivered per application support FTE
This measure calculates the average annual number of function points delivered per application support full-time equivalent (FTE) employee. Application support is defined as…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated for operating/maintaining the business
This measure calculates percentage of total IT cost allocated for operating/maintaining the business, including depreciation/amortization. Total IT Cost or Budget (including…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated for growth/transformation of the business
This measure calculates the percentage of IT cost, including depreciation/amortization, allocated to growth/transformation the business. In this measure, capital expense…
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Public clouds as a percentage of total enterprise clouds
This measure calculates the percentage of total enterprise clouds dedicated to public clouds. Cloud computing is technology that allows users to access and use shared data…
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Measure Spotlights|
Business application subscriptions, licenses, or purchase costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the business application subscriptions, licenses, or purchase costs as a percentage of the total IT cost. Total IT Cost or Budget (excluding…
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Percentage of the IT organization's spending dedicated to machine learning and artificial intelligence
This measure calculates the percentage of the IT organization's spending dedicated to machine learning and artificial intelligence (AI). Artificial Intelligence (AI) (aka…
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Private clouds as a percentage of total enterprise clouds
This measure calculates the percentage of total enterprise clouds dedicated to private clouds. Cloud computing is technology that allows users to access and use shared data…
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Measure Spotlights|
Annual operating cost impact through investment in machine learning and artificial intelligences)
This measure calculates the impact on annual operating cost through investment in machine learning and artificial intelligence. It is a percentage change, and a negative…
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Annual operating cost impact through investment in cloud
This measure calculates the impact on annual operating cost through investment in cloud. It is a percentage change, and a negative number indicates decrease. Cloud computing…
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Annual operating cost impact through investment in robotic process automation
This measure calculates the impact on annual operating cost through investment in robotic process automation (RPA). It is a percentage change, and a negative number indicates…
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Hybrid clouds as a percentage of total enterprise clouds
This measure calculates the percentage of total enterprise clouds dedicated to hybrid clouds (combination of public and private clouds). Cloud computing is technology that…
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Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (contractor) costs directly…
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Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to external/outsourcing costs directly…
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Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
This measure calculates percentage of total cost for knowledge management (KM) program, initiative, or service allocated to systems costs for KM applications, platforms, and…