Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Total IT budget, including depreciation/amortization, as a percentage of revenue
This measure projects the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, as a…
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Measure Spotlights|
Total IT budget, including depreciation/amortization, per employee
This measure projects the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, per…
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Measure Spotlights|
Total IT budget, including depreciation/amortization, per business entity FTE
This measure projects the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, per…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per $1,000 revenue
This measure calculates total IT cost, including depreciation/amortization, per $1,000 business entity revenue. IT expenses include internal/external personnel cost; hardware…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per business entity FTE
This measure calculates the total cost of the IT function, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per IT function FTE
This measure calculates total IT cost, including depreciation/amortization, per IT function full-time equivalent employee (FTE). IT expenses include internal/external…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"
This measure calculates the percentage of business entity IT full-time equivalent (FTE) employees who perform the process group "manage the business of information technology…
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Measure Spotlights|
Personnel cost to perform the function "manage information technology" per $1,000 revenue
This measure calculates internal and external personnel cost per $1,000 revenue to perform the function “manage information technology”. While inclusion or exclusion of IT…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per $1,000 revenue
This measure calculates total annual IT cost, excluding depreciation/amortization, per $1,000 business entity revenue. Total IT Cost or Budget (excluding depreciation…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity FTE
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Days sales outstanding
This measure calculates the average number of days sales outstanding in accounts receivable for a business entity. Days sales outstanding is the length of time from when a…
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Measure Spotlights|
Cycle time in days to complete the annual budget
This measure calculates the number of calendar days (including weekends) it takes to complete the annual budget. It is part of a set of Cycle Time measures that help…
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Measure Spotlights|
Cycle time in days to complete the monthly consolidated financial statements
This measure calculates the number of calendar days (including weekends) that elapse between running the initial monthly business entity trial balance and completing the…
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Measure Spotlights|
Cycle time in days from transmission of invoice to receipt of payment
This measure calculates the number of calendar days that elapse from invoicing a customer to receiving payment for the invoiced line items. It is part of a set of Cycle Time…