Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
-
Measure Spotlights|
Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
-
Measure Spotlights|
Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
-
Measure Spotlights|
Number of customer accounts per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
-
Measure Spotlights|
Number of active customers managed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds…
-
Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
-
Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
-
Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates other cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Other cost refers to costs other than…
-
Measure Spotlights|
Other cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates other cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Other cost refers to costs other than…
-
Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" as a percentage of total order-to-cash process cost
This measure calculates the total cost to process payments due from customers—including all funds received, whether by check or electronically—as a percentage of the total…
-
Measure Spotlights|
Overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost. Overhead cost refers to expenses that…
-
Measure Spotlights|
Overhead cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates overhead cost to perform the process "process accounts receivable (AR)" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
-
Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
-
Measure Spotlights|
Percentage of receipts automatically matched to open items in the accounts receivable sub ledger
This measure calculates the percentage of receipts automatically matched to open items in the accounts receivable sub ledger. It is part of a set of Process Efficiency…
-
Measure Spotlights|
Overhead and other costs to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from overhead and other costs. The purpose of…