Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "establish internal controls, policies, and procedures" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "establish internal controls, policies, and procedures" process, which entails forming the rules and…
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Measure Spotlights|
Systems cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Systems cost to perform the process group "manage internal controls" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Personnel cost to perform the process group "manage internal controls" per process group FTE
This measure calculates personnel cost per process group full-time equivalent (FTE) employee to perform the process group "manage internal controls," which administers the…
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Measure Spotlights|
Outsourced cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the…
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Measure Spotlights|
Overhead cost to perform the process group "manage internal controls" per $100,000 revenue
This measure calculates overhead cost per $100,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" as a percentage of revenue
This measure calculates total cost as a percentage of business entity revenue to perform the process group "manage internal controls". Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per $1 billion revenue
This measure calculates total cost per $1 billion revenue to perform the process group "manage internal controls". Total cost is the sum of personnel (compensation/benefits),…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Total cost to perform the process group "manage internal controls" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "manage internal controls," which administers the…
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Measure Spotlights|
Total cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "develop and…
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Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…