Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Outsourced cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Other cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to define information elements, composite structure, logical relationships,…
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Measure Spotlights|
Other cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Other cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes defining…
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Measure Spotlights|
Overhead cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "define the enterprise information architecture"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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This measure calculates the percentage of IT budget (including depreciation/amortization) for the process group "manage enterprise information"—which consists of…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "manage information resources"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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Measure Spotlights|
Average time in weeks to set up a complex technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a complex technical interface (complex manipulation, consolidation from multiple sources) for a user of…
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Measure Spotlights|
Average time in weeks to set up a medium technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a medium technical interface (output manipulation) for a user of a defined data content source. It is…
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Measure Spotlights|
Level of FTE experience in years for the process group "manage enterprise information"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Percentage of information elements with assigned and active data custodians
This measure calculates the percentage of information elements managed using formal data administration practices, including assigned and active data custodians. It is part…
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Measure Spotlights|
Number of IT FTEs that perform the process "define the enterprise information architecture" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion that perform the process "define the enterprise information architecture," which…
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Measure Spotlights|
Number of IT FTEs that perform the process "develop information and content management strategies" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "develop information and content management…