Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Outsourced cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the amount of outsourced cost per $1,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Total cost of quality per $100,000 revenue
This measure calculates the total cost (per $100,000) revenue associated with deploying quality products and processes, including process quality as well as post mortem…
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Measure Spotlights|
Total cost to perform the process group "process payroll" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" as a percentage of the total process group cost
This measure calculates the percentage of the total cost to perform the "process payroll" process that comes from personnel cost. The purpose of this process is to pay…
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Measure Spotlights|
Total cost to perform the process "report time" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per disbursement
This measure calculates the total cost per disbursement (i.e. a transfer of funds from the payroll department to an employee, including all payment methods and types) to…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "process payroll," which consists of the payment of…
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Measure Spotlights|
Number of voided checks/payments as a percentage of payroll disbursements
This measure calculates the number of voided checks/payments as a percentage of payroll disbursements. A payroll disbursement is a transfer of funds from the payroll…
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Measure Spotlights|
Outsourced cost to perform the process "manage pay" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Number of FTEs that perform the process "process payroll taxes" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that ensure regulatory and statutory compliance for payroll tax obligations on behalf of the…
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Measure Spotlights|
Number of FTEs that perform the process "report time" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that capture/approve consolidated employee time information, and record data in the time reporting…
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Measure Spotlights|
Number of FTEs that perform the process group "process payroll" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that process the payment of salaries and wages in accordance with organizational policies and…
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Measure Spotlights|
Number of manual checks/payments per FTE that performs the process group "process payroll"
This measure calculates the number of manual checks/payments per full-time equivalent (FTEs) employee that processes payment of salaries and wages in accordance with…