Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage change in manufacturing FTEs over the past 12 months
This measure calculates percentage change in manufacturing full time equivalents (FTEs) over the past 12 months. This Process Efficiency measure is intended to help companies…
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Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales measured 12 months ago
This measure calculates warranty costs (repair and replacement) as a percentage of sales measured 12 months ago. Warranty cost (repair and replacement) here includes all…
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Measure Spotlights|
Scrap and rework costs as a percentage of cost of goods sold measured 12 months ago
This measure calculates scrap and rework costs as a percentage of cost of goods sold measured 12 months ago. Scrap and rework is defined as material that is added into…
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Measure Spotlights|
Electricity consumption (kWh) per manufactured product
This measure calculates electricity consumption (kWh) per manufactured product. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Electricity consumption (kWh) per manufactured product measured 12 months ago
This measure calculates electricity consumption (kWh) per manufactured product measured 12 months ago. This Process Efficiency measure is intended to help companies minimize…
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Measure Spotlights|
Percentage of manufacturing FTEs added/hired in the past 12 months attributed to AI
This measure calculates percentage of manufacturing full-time equivalent employees (FTEs) added/hired in the past 12 months attributed to AI. This Process Efficiency measure…
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Measure Spotlights|
Percentage of manufacturing FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates percentage of manufacturing full-time equivalent employees (FTEs) eliminated/redeployed in the past 12 months attributed to AI. This Process…
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Measure Spotlights|
Percentage change in unplanned production downtime over the past 12 months attributed to AI
This measure calculates percentage change in unplanned production downtime over the past 12 months attributed to AI. Unplanned downtime is a measure of the time overall…
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Measure Spotlights|
Unplanned machine/equipment downtime as a percentage of scheduled run time measured 12 months ago
This measure calculates unplanned machine/equipment downtime as a percentage of scheduled run time measured 12 months ago. Unplanned downtime is a measure of the time overall…
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Measure Spotlights|
Percentage change in unplanned machine/equipment downtime over the past 12 months attributed to AI
This measure calculates percentage of the change in unplanned machine/equipment downtime over the past 12 months attributed to AI. Unplanned downtime is a measure of the time…
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Measure Spotlights|
Percentage of customers who can name brand in unaided recall test measured 12 months ago
This measure calculates the percentage of customers which could name the brand in an unaided recall test 12 months ago. This Process Efficiency measure is intended to help…
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Key customer profitability
This measure calculates the year-to-year percentage change in a business entity's profitability from key customers (i.e. the top 20 percent of customers in terms of currency…
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Measure Spotlights|
Percentage of manufacturing workforce that has completed Six Sigma training
This measure identifies the percentage of manufacturing workforce that has completed Six Sigma training. Six Sigma refers to a set of practices designed to improve…
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Measure Spotlights|
Relative change in brand performance over the past three years
This measure calculates the percentage of relative change in brand performance over the past three years; a negative percentage denotes declining performance. It is part of a…