Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "manage suppliers" as a percentage of process group "procure materials and services" total cost
This measure calculates the percentage of total cost to perform the process group "procure materials and services" that is allocated to the process "manage suppliers". The…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" per business entity employee
This measure calculates the total cost to perform the group of procurement processes, which includes the business activities of procurement planning, purchasing, sourcing,…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "procure materials and services"
This measure calculates the number of business entity employees (headcount) per full-time equivalent (FTE) that performs the process group "procure materials and services"…
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Measure Spotlights|
Percentage of total purchases procured via maverick buying
This measure calculates the percentage of total purchases procured via maverick buying, where an existing purchasing contract is ignored by employees. It is part of a set of…
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Measure Spotlights|
Number of FTEs that perform the process group "procure materials and services" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "procure materials and services,"…
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Measure Spotlights|
Percentage of receipts received manually
This measure calculates the percentage of receipts received manually. It is part of a set of Process Efficiency measures that help companies optimize their "process accounts…
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Measure Spotlights|
Number of invoice line items per receipt
This measure calculates the number of invoice line items per receipt. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at $1.00…
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Measure Spotlights|
Average supplier lead time in days on purchased materials
This measure helps companies calculate the average number of days in supplier lead time on purchased materials, which begins with the transmission of the purchase order and…
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Total annual cost takeout savings on purchased goods and services per $500 million purchases
This measure calculates the total annual cost takeout savings per $500 million purchases. Cost takeout is defined as paying less for what was already being purchased,…
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Total annual cost avoidance savings on purchased goods and services per $500 million purchases
This measure calculates the total annual cost avoidance savings per $500 million purchases. Cost avoidance is reducing future costs (intangible savings) typically achieved…
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Measure Spotlights|
Systems cost to perform the procurement process group per $1 billion purchases
This measure calculates the systems cost per $1 billion purchases to perform the procurement process group, which includes the business activities of procurement planning,…
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Measure Spotlights|
Net Promoter Score (NPS) of the procurement function stakeholders
This measure calculates Net Promoter Score (NPS) of the procurement function stakeholders. Net Promoter Score (NPS) is calculated based on customer surveys' answers to this…
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Measure Spotlights|
Systems cost to perform the procurement process group per $100,000 revenue
This measure calculates the systems cost per $1,000 revenue to perform the procurement process group which includes the business activities of procurement planning,…
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Average procure-to-pay cycle time in days for goods
This measure calculates average procure-to-pay cycle time in days for goods. Procure-to-pay cycle time is the number of days required to pay suppliers from the time a…
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Measure Spotlights|
Percentage of purchase value from certified vendors
This measure determines the percentage of purchase value that comes from certified vendors. To be a certified vendor, the entity must be a supplier of goods and services with…