Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of senior management/executives that receive a formal performance review
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that receive a qualitative or…
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Measure Spotlights|
Total cost to perform the activity "manage health and safety" per $1,000 revenue
This measure calculates the total cost to perform the activity "manage health and safety" per $1,000 revenue. The total cost is the sum of outsourced, overhead, personnel,…
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Measure Spotlights|
Number of FTEs that perform the activity "manage health and safety" per $1 billion revenue
This measure calculates the number of full-time-equivalents to perform the activity "manage health and safety" per $1 billion revenue. The total cost is the sum of outsourced…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
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Measure Spotlights|
Percentage of IT work force to be newly hired within 1 year
This measure projects the percentage of IT work force to be newly hired within 1 year. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Percentage of IT work force to be replaced for other reasons within 1 year
This measure projects the percentage of IT work force to be replaced for other reasons apart from retirement or new hire within 1 year. It is part of a set of Supplemental…
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Measure Spotlights|
Percentage of IT work force to retire within 1 year
This measure projects the percentage of IT work force to retire within 1 year. It is part of a set of Supplemental Information measures that help companies evaluate…