Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per employee paid
This measure calculates personnel cost per employee paid to perform the process group "process process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per employee paid
This measure calculates overhead and other costs per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Outsourced cost to perform the process group "process payroll" per employee paid
This measure calculates outsourced cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per employee paid
This measure calculates the total cost per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Total cost to perform the process "process payroll taxes" per employee paid
This measure calculates the total cost per employee paid to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Total cost to perform the process "report time" per employee paid
This measure calculates the total cost per employee paid to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
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Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
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Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
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Measure Spotlights|
Number of payroll-related inquiries as a percentage of payroll disbursements
This measure calculates the number of payroll-related inquiries as a percentage of payroll disbursements. A payroll disbursement is a transfer of funds from the payroll…
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Measure Spotlights|
Number of time records processed per FTE that performs the process "report time"
This measure calculates the number of time records processed per full-time equivalent (FTE) employee that captures/approves consolidated employee time information and records…
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Measure Spotlights|
Number of payroll inquiries per FTE that performs the process group "process payroll"
This measure calculates the number of questions or concerns employees raise with regard to any topic related to payroll disbursements, per full-time equivalent (FTE) employee…
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Measure Spotlights|
Systems cost to perform the process "report time" per employee paid
This measure calculates systems cost per employee paid to perform the "report time" process, which consists of capturing/approving consolidated employee time information and…
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Measure Spotlights|
Systems cost to perform the process "manage pay" per employee paid
This measure calculates systems cost per employee paid to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including bonus…
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Measure Spotlights|
First contact resolution rate for payroll inquiries
This measure calculates the percentage of payroll inquiries resolved during the first contact. This Process Efficiency measure is intended to help companies minimize waste…