Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process group "process payroll" as a percentage of the total process group cost
This measure calculates the percentage of the total cost to perform the "process payroll" process that comes from systems cost. The purpose of this process is to pay salaries…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per payroll inquiry
This measure calculates the total cost per payroll inquiry (i.e. any question or concern an employee raises with regard to any topic related to payroll disbursements) to…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per employee paid
This measure calculates systems cost per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance with…
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Measure Spotlights|
Systems cost to perform the process "process payroll taxes" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per manual check/payment
This measure calculates the total cost per manual check/payment to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
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Measure Spotlights|
Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of paid employees that are paid weekly
This measure calculates the percentage of paid employees that are paid weekly. This Supplemental Information measure is intended to help companies evaluate additional…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "develop and train employees"…
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Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to developing learning content
This measure calculates percentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to developing learning content…
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Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to deploying/delivering learning content
This measure calculates ercentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to deploying/delivering learning…