Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of total supply chain function cost
This measure calculates percentage of the total cost of the supply chain function allocated to the process group "manage logistics and warehousing". Total cost is the sum of…
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Measure Spotlights|
Number of sales order line items placed per FTE that performs the process "operate warehousing"
This measure calculates the number of sales order line items filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
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Measure Spotlights|
Number of FTEs that perform the process "operate warehousing" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "operate warehousing" as a percentage of process group "manage logistics and…
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Measure Spotlights|
Percentage change in perfect order performance in the past 12 months
This measure calculates percentage change in perfect order performance in the past 12 months. Perfect order performance is an approximation of the percentage of orders…
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Measure Spotlights|
Overhead cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Other cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for receiving, inspecting…
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Measure Spotlights|
Outsourced cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Systems cost to perform the process "operate warehousing" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order placed
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Percentage of the total cost of the supply chain function allocated to transportation
This measure calculates the cost of transportation as a percentage of the total cost to perform the supply chain function "deliver products and services". Transportation…
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Measure Spotlights|
Percentage of SKUs tracked by radio frequency
This measure calculates the percentage of stock keeping units (SKUs) tracked with radio-frequency technology via smart tags/microchips and readers. It is part of a set of…