Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates outsourced cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Outsourced cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Systems cost of the phase 'support product manufacturing or service delivery' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Measure Spotlights|
Total cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates the total cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Measure Spotlights|
Systems cost of the phase 'test market for new or revised products and services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Employee retention rate
This measure calculates employee retention rate. This is defined as the number of employees at the end of the year that were present at the beginning of the year, divided by…
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Measure Spotlights|
Percentage of products designed with a 'design for supply chain' philosophy
This measure is calculated by dividing the number of products designed with a “design for supply chain” philosophy by the total number of products offered. Design for supply…