Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "evaluate and manage financial performance"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to developing and evaluating a framework for the internal and…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "evaluate and manage financial performance". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "evaluate and manage financial performance"…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "evaluate and manage financial…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue
This measure calculates total cost to perform the process "evaluate and manage financial performance" as a percentage of revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Internal cost to perform learning administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for scheduling courses, coordinating course attendance, printing and/or distributing course/learning materials,…
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Measure Spotlights|
Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Measure Spotlights|
Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended to help…
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Measure Spotlights|
Average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through training
This measure calculates average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through…
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Measure Spotlights|
Percentage of the learning budget that is attributed to reskilling aligned to technology changes
This measure reports the percentage of the learning budget that is allocated to reskilling that is required based upon technology changes. In this instance, reskilling refers…