Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost of the phase 'support product manufacturing or service delivery' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Total cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates the total cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used…
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Cycle time in days required to resolve an employee grievance
This measure calculates how many days it takes a business entity to resolve an employee grievance from the moment it is received to when it is resolved. It is a Cycle Time…
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Personnel cost to perform the process group "manage employee relations" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage employee relations" per $1,000 business entity revenue. Personnel cost refers to employee…
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Personnel cost to perform the process group "manage employee relations" per business entity employee
This measure calculates personnel cost to perform the process group "manage employee relations" per business entity employee. Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee relations" as a percentage of total process group cost
This measure calculates personnel cost to perform the process group "manage employee relations" as a percentage of total process group cost. Personnel cost refers to employee…
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Measure Spotlights|
Systems cost to perform the process group "manage employee relations" as a percentage of total process group cost
This measure calculates systems cost to perform the process group "manage employee relations" as a percentage of total process group cost. Systems cost refers to a variety of…
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Overhead and other cost to perform the process group "manage employee relations" as a percentage of total process group cost
This measure calculates overhead and other cost to perform the process group "manage employee relations" as a percentage of total process group cost. Overhead cost refers to…
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Measure Spotlights|
Number of monthly routine "manage employee information" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
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Number of monthly non-routine "manage employee information" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Percentage of "manage employee information" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "manage employee information"—which consists of management reporting, employee information…
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Measure Spotlights|
Percentage of "manage employee information" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "manage employee information"—which consists of management reporting, employee information…
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Measure Spotlights|
Systems cost of the phase 'test market for new or revised products and services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Percentage of products designed with a 'design for supply chain' philosophy
This measure is calculated by dividing the number of products designed with a “design for supply chain” philosophy by the total number of products offered. Design for supply…
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Percentage of "manage employee information" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "manage employee information," which consists of management reporting, employee…