Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Time in weeks to report on compliance status of the information architecture
This measure calculates the number of weeks it takes to report on compliance status of the information architecture. Information architecture includes defining information…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments between $1 million and $100 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services in the $1 million–$100 million…
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Measure Spotlights|
Outsourced cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Percentage of total returns flow generated due to other events
This measure calculates the percentage of total returns flow generated due to events other than disposal requirements, field service/corrective action, marketing returns,…
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Measure Spotlights|
Percentage of total returns flow generated due to reclamation of leased products
This measure calculates the percentage of total returns flow generated due to reclamation of leased products. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Number of development projects for the current year between $250,000 and $500,000
This measure calculates the number of development projects for the current year in the $250,000–$500,000. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Time in months to break even for new or enhanced IT services for investments greater than $100 million
This measure calculates the number of months it takes to get to the point where cost and revenue are even for new or enhanced IT services for investment levels greater than …