Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total value of purchases allocated among the following submission method: telephone
This measure calculates the percentage of the total value of purchases submitted over the telephone. Companies keep track of their purchase submissions types to monitor how…
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Measure Spotlights|
Percentage of total value of purchases allocated among the following submission method: wireless application protocol
This measure calculates the percentage of the total value of purchases submitted through WAP (wireless application protocol) WAP is a global application standard used in…
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Measure Spotlights|
Percentage of value of supplier certified purchased material
This measure calculates the percentage of value of supplier certified material. Certified suppliers are suppliers of goods or services with whom the business unit has…
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Measure Spotlights|
Personnel cost to perform the process "manage suppliers" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Personnel cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Personnel cost to perform the process "develop sourcing strategies" per $1,000 purchases
This measure calculates personnel cost per $1,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "manage suppliers" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Systems cost to perform the process "manage suppliers" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Systems cost to perform the process "develop sourcing strategies" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Number of items received by the business entity per FTE that performs the process group "procure materials and services"
This measure calculates the number of items received by the business entity's full-time equivalents (FTEs) that perform the process group "procure materials and services"…
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Measure Spotlights|
Number of FTEs that perform the process "manage suppliers" per $1 billion purchases
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion purchases who develop and manage programs and policies for interacting with…
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Measure Spotlights|
Number of FTEs that perform the process "manage suppliers" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who develop and manage programs and policies for interacting with suppliers…
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Measure Spotlights|
Number of FTEs that perform the process "manage suppliers" as a percentage of process group "procure materials and services" FTEs
This measure calculates the percentage of full-time-equivalents (FTEs) who perform the process group "procure materials and services" allocated to the process "manage…