Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "maintain/manage electronic commerce"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process payroll taxes"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "research/resolve payroll exceptions"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
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Measure Spotlights|
Forecast accuracy as a percentage of value shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Measure Spotlights|
Employee retention rate
This measure calculates employee retention rate. This is defined as the number of employees at the end of the year that were present at the beginning of the year, divided by…