Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Response time in hours for non-routine "reward and retain employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Total cost to perform the HR function per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the total cost per "recruit, source, and select employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"
This measure calculates the total cost per "reward and retain employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Total cost to perform the HR function per FTE that performs the process group "manage employee on-boarding, development, and training"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee on-boarding, development, and…
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Measure Spotlights|
Personnel cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage treasury operations" per $1,000 revenue. Personnel cost refers to employee personnel compensation …
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Total cost of the process group "Manage treasury operations" per foreign currency involved in foreign exchange hedging program
This measure calculates the total cost to perform the process group "manage treasury operations," per foreign currency involved in the foreign exchange hedging program. Core…
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Number of foreign currencies involved in foreign exchange hedging program per $1 billion revenue
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program, per $1 billion revenue. It is part of a set of Staff Productivity…
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Number of banks used in cash collection network per $1 billion revenue
This measure calculates the number of banks used in the cash collection network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
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Measure Spotlights|
Number of banks used in cash disbursement network per $1 billion revenue
This measure calculates the number of banks used in the cash disbursement network, per $1 billion revenue. It is part of a set of Staff Productivity measures that help…
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Number of global legal entities supported by the treasury management operation per $1 billion revenue
This measure calculates the number of global legal entities that the business entity's treasury management operations department supports, per $1 billion revenue generated. A…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "manage treasury operations," which consists of managing a business' investments in trading in…
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Measure Spotlights|
Total cost to perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "manage treasury operations," which consists of managing a business' investments in…
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Measure Spotlights|
Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Total cost of the process group "manage treasury operations" per bank used in cash collection network
This measure calculates the total cost per bank used in the cash collection network to perform the process group "manage treasury options," which consists of managing a…
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Measure Spotlights|
Total cost of the process group "Manage treasury operations" per bank used in cash disbursement network
This measure calculates the total cost per bank used in the cash disbursement network to perform the process group "manage treasury options," which consists of managing a…