Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Application maintenance cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of application maintenance (all bug fixes and anything that doesn't result in new functionality for the end user) as a percentage of the…
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Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to infrastructure
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to infrastructure. Personnel…
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Measure Spotlights|
Network costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the network costs (LAN and WAN for data and voice including associated hardware, software, and transmission; internet and intranet connectivity, and…
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Measure Spotlights|
Typical number of weeks from concept to launch for a small bug fix or minor enhancement
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Length in years of information architecture planning horizon
This measure calculates the number of years of information architecture planning horizon. Information architecture includes defining information elements, composite structure…
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Measure Spotlights|
Percentage of IT purchases where the key decisions are made outside of the IT organization
This measure calculates the percentage of IT purchases where the key decisions are made outside of the IT organization. It is part of a set of Supplemental Information…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from personnel cost. Core components of this…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process collections" as a percentage of total process cost Systems cost refers to a variety of…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per customer receipt
This measure calculates the total cost per customer receipt to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Percentage of internal IT employees outside of the IT function in other business units
This measure calculates the percentage of internal IT employees outside of the IT function in other business units. The Function "manage information technology (IT)" (20607)…