Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process group "manage internal controls" per $100,000 revenue
This measure calculates other cost per $100,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Personnel cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…
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Measure Spotlights|
Total cost to perform the process "establish internal controls, policies, and procedures" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "establish internal controls, policies, and procedures" process, which entails forming the rules and…
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Measure Spotlights|
Number of control violations per 1,000 business entity employees
This measure calculates the number of control violations per 1,000 business entity employees. Control violations here pertain to financial reporting/accounting and/or relate…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "establish internal controls, policies, and procedures"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "establish internal controls policies and…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "operate controls and monitor compliance with internal controls policies and procedures"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "operate controls and monitor compliance with…
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Measure Spotlights|
Application security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of application security as a percentage of the total IT security and compliance cost. IT security and compliance cost covers expenses for…
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Measure Spotlights|
Data center costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the data center costs (computing, storage, middleware, database, and associated overhead including facilities, also including those delivered via…
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Measure Spotlights|
Application development cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of application development as a percentage of the total IT cost, excluding depreciation/amortization. Total IT Cost or Budget (excluding…
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Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…
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Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application maintenance
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application maintenance…
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Measure Spotlights|
Percentage of the IT organization's spending dedicated to cloud
This measure calculates the percentage of the IT organization's spending dedicated to cloud. Cloud computing is technology that allows users to access and use shared data and…
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Infrastructure and endpoint security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of infrastructure and endpoint security as a percentage of the total IT security and compliance cost. Endpoints or endpoint devices are…
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Measure Spotlights|
Percentage of the IT organization's spending dedicated to robotic process automation
This measure calculates the percentage of the IT organization's spending dedicated to robotic process automation (RPA). Robotic Process Automation (RPA) is a type of process…
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Measure Spotlights|
Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…