Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Transportation personnel turnover rate as a percentage of total work force
This measure calculates annual transportation personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate…
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Measure Spotlights|
Warehouse personnel turnover rate as a percentage of total work force
This measure calculates annual warehouse personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate is a…
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Measure Spotlights|
Transportation employee tenure in years
This measure calculates average transportation employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Measure Spotlights|
Warehouse employee tenure in years
This measure calculates average warehouse employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Measure Spotlights|
Average time to proficiency in months for new transportation employees
This measure calculates average time to proficiency in months for the new transportation employees. This Supplemental Information measure is intended to help companies…
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Average time to proficiency in months for new warehouse employees
This measure calculates average time to proficiency in months for the new warehouse employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of total fuel consumption that comes from renewable sources
This measure calculates percentage of total fuel consumption (used in transportation and warehousing) that comes from renewable sources. This Supplemental Information measure…
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Measure Spotlights|
Percentage of total transportation volume that is outsourced
This measure calculates the percentage of total transportation volume that is outsourced. Outsourced cost refers to the total cost of outsourcing a specific process to a…
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Measure Spotlights|
Percentage of total warehousing volume that is outsourced
This measure calculates the percentage of total warehousing volume that is outsourced. Outsourced cost refers to the total cost of outsourcing a specific process to a third…
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Percentage of new logistics providers that are screened using environmental sustainability criteria
This measure calculates percentage of new logistics providers that are screened using environmental sustainability criteria. This Supplemental Information measure is intended…
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Percentage of existing logistics providers that are regularly assessed for their environmental sustainability
This measure calculates percentage of existing logistics providers that are regularly assessed for their environmental sustainability. This Supplemental Information measure…
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Percentage of sales orders that are delivered to the customer all in one delivery
This measure calculates percentage of sales orders that are delivered to the customer all in one delivery (as opposed to multiple trips/deliveries to the customer for a…
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Measure Spotlights|
Percentage of total annual packing material consumption that is from recycled/re-used materials
This measure calculates percentage of total annual packing material consumption is from recycled/re-used materials. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage of total annual packing material consumption that is from renewable sources
This measure calculates percentage of total annual packing material consumption is from renewable sources. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Freight cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates the freight cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…