Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of supplier invoices representing self-billing invoices
This measure calculates percentage of supplier invoices representing self-billing invoices. A self-billing invoice arrangement is one in which the customer prepares and sends…
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Measure Spotlights|
Percentage of supplier invoices received using invoicing web portal or upload from other system
This measure calculates percentage of supplier invoices received using invoicing web portal or upload from other system. This Supplemental Information measure is intended to…
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Measure Spotlights|
Percentage of supplier invoices manually keyed into the financial system
This measure calculates percentage of supplier invoices manually keyed into the financial system. This Process Efficiency measure is intended to help companies minimize…
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Measure Spotlights|
Percentage of supplier invoices captured using optical character recognition (OCR) technology
This measure calculates percentage of supplier invoices captured using optical character recognition (OCR) technology. Optical character recognition (OCR) technology extracts…
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Measure Spotlights|
Percentage of supplier invoices requiring scanning
This measure calculates percentage of supplier invoices requiring scanning. This Process Efficiency measure is intended to help companies minimize waste and refine resource…
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Measure Spotlights|
Percentage of supplier invoices paid on time
This measure calculates percentage of supplier invoices paid on time. Paid on time refers to a payment that is sent by the customer within the payment terms indicated on the…
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Measure Spotlights|
Percentage of supplier invoices matched with the purchase order
This measure calculates percentage of supplier invoices matched with the purchase order. A purchase order (or supplier order) is a form used by the purchasing department to…
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Measure Spotlights|
Percentage of supplier invoices that are "Right First Time Invoices"
This measure calculates percentage of supplier invoices are "Right First Time Invoices". This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Percentage of supplier invoices approved electronically
This measure calculates percentage of supplier invoices approved electronically. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Percentage of supplier invoices identified as fraudulent
This measure calculates percentage of supplier invoices identified as fraudulent. Fraudulent here refers to cases that were found not merely erroneous, but knowingly…
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Average cycle time in working days from when an invoice exception is detected to when the exception is resolved
This measure calculates average cycle time in working days from when an invoice exception is detected to when the exception is resolved. This Cycle Time measure is intended…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Measure Spotlights|
Total annual number of vendor inquiries received by the business entity per FTE dedicated to the process "process accounts payable" that performs the activity "respond to AP inquiries"
This measure calculates the total annual number of vendor inquiries by the business entity full-time equivalent employee (FTEs) that performs the "process accounts payable …