Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Value of inventory shrinkage as a percentage of cost of goods sold (COGS)
This measure determines the value of inventory shrinkage (i.e. costs associated with breakage, pilferage, and deterioration of inventories) as a percentage value of cost of…
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Measure Spotlights|
Direct labor as a percentage of total labor used in the process group "manage logistics and warehousing"
This measure calculates the percentage of total labor that is direct labor in the process group "manage logistics and warehousing," which plans, implements, and controls the…
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Measure Spotlights|
Number of FTEs that perform the process "operate warehousing" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "operate warehousing" as a percentage of process group "manage logistics and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of total supply chain function cost
This measure calculates percentage of the total cost of the supply chain function allocated to the process group "manage logistics and warehousing". Total cost is the sum of…
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This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" as a percentage of cost of goods sold
This measure calculates total cost to perform the process "operate warehousing"—which involves receiving, inspecting, and storing incoming materials; picking, packing, and…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" per sales order fulfilled
This measure calculates total cost per sales order for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…
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Measure Spotlights|
Number of sales order line items placed per FTE that performs the process "operate warehousing"
This measure calculates the number of sales order line items filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
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Percentage change in perfect order performance in the past 12 months
This measure calculates percentage change in perfect order performance in the past 12 months. Perfect order performance is an approximation of the percentage of orders…
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Measure Spotlights|
Other cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for receiving, inspecting…
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Measure Spotlights|
Outsourced cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Overhead cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Systems cost to perform the process "operate warehousing" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Value of returned products as a percentage of sales
This measure calculates the value of returned products (either due to deficiency or incorrect shipping) as a percentage of sales. It is part of a set of Process Efficiency…
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Measure Spotlights|
Percentage of corrective actions for customer complaints that are completed within 15 days
This measure calculates the percentage of corrective actions for customer complaints that are completed in 15 days or fewer. It is part of a set of Process Efficiency…