Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…
-
Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application maintenance
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application maintenance…
-
Measure Spotlights|
Percentage of the IT organization's spending dedicated to cloud
This measure calculates the percentage of the IT organization's spending dedicated to cloud. Cloud computing is technology that allows users to access and use shared data and…
-
Measure Spotlights|
Infrastructure and endpoint security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of infrastructure and endpoint security as a percentage of the total IT security and compliance cost. Endpoints or endpoint devices are…
-
Measure Spotlights|
Percentage of the IT organization's spending dedicated to robotic process automation
This measure calculates the percentage of the IT organization's spending dedicated to robotic process automation (RPA). Robotic Process Automation (RPA) is a type of process…
-
Measure Spotlights|
Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…
-
Measure Spotlights|
End-user devices and print services costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the end-user devices and print services costs (desktops, laptops, smartphones etc including operating systems, videoconferencing equipment, printers;…
-
Measure Spotlights|
Attrition rate for IT function personnel
This measure calculates attrition rate for IT function personnel. Attrition rate refers to the rate at which employees or customers leave a company (voluntarily or…
-
Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application development
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application development…
-
Measure Spotlights|
Outsourcing cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost for outsourcing (other than public cloud) including network transmission and consulting services (where a third party assumes full responsibility…
-
Measure Spotlights|
Third-party Software as a Service (SaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of third-party Software-as-a-Service as a percentage of the total IT cost. Software as a Service (SaaS) is model for distributing software in…
-
Measure Spotlights|
Typical number of weeks from concept to launch for a major release to existing application
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
-
Measure Spotlights|
Typical number of weeks from concept to launch for a new application
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
-
Measure Spotlights|
Typical number of weeks from concept to launch for a new software platform
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
-
Measure Spotlights|
Net Promoter Score (NPS) for IT services
This measure calculates Net Promoter Score (NPS) for IT services. Net Promoter Score (NPS) is calculated based on customer surveys' answers to this question: "How likely is…