Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE in learning administration
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…
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Measure Spotlights|
Personnel cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "evaluate and manage financial performance," which involves…
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Measure Spotlights|
Personnel cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Number of FTEs that perform the process "evaluate and manage financial performance" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and evaluate a framework for the internal and external…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "evaluate and manage financial performance," which involves…
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Measure Spotlights|
Total cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "evaluate and manage financial performance"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to developing and evaluating a framework for the internal and…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Overhead and other costs to perform the process "evaluate and manage financial performance" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "evaluate and manage financial performance". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "evaluate and manage financial performance," which involves developing and evaluating a…
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Measure Spotlights|
Systems cost to perform the process "evaluate and manage financial performance" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "evaluate and manage financial performance"…