Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre-Covid). This Supplemental Information…
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Measure Spotlights|
Total cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates outsourced cost to perform the process group "manage employee information" per $1,000 revenue. Outsourced cost refers to the total cost of outsourcing…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per process group FTE
This measure calculates personnel cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Personnel cost refers…
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Measure Spotlights|
Outsourced cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Other cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Number of FTEs for the phase 'test market for new or revised products and services' per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue for the phase 'test market for new or revised products and services,' which…
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Measure Spotlights|
Personnel cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Overhead cost of the phase 'test market for new or revised products and services' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase 'test market for new or revised products and services,' which uses prototypes to assess the market…
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Measure Spotlights|
Cycle time in days required to resolve an employee grievance
This measure calculates how many days it takes a business entity to resolve an employee grievance from the moment it is received to when it is resolved. It is a Cycle Time…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates overhead cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Overhead cost refers to…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates overhead cost to perform the process group "manage employee information and analytics" per business entity employee. Overhead cost refers to expenses…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates overhead cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Overhead cost…
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Measure Spotlights|
Other cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates other cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Other cost refers to…
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Measure Spotlights|
Percentage of "manage employee information and analytics" inquiries received via e-mail
This measure calculates the percentage of inquiries received monthly for the process group "manage employee information and analytics" via e-mail. The process group "manage…