Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
B2B conversion rate achieved through traditional marketing channels
This measure calculates the average B2B conversion rate achieved through traditional marketing channels like newspaper and other print ads, billboards, mail advertisements,…
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Measure Spotlights|
B2C conversion rate achieved through traditional marketing channels
This measure calculates the average B2C conversion rate achieved through traditional marketing channels like newspaper and other print ads, billboards, mail advertisements,…
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Measure Spotlights|
Percentage of B2B customers provided permissions to receive marketing communications
This measure calculates the percentage of your target B2B customers provided permissions (opt-in) to receive marketing communications within a twelve month period. B2B …
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Measure Spotlights|
Percentage of B2C customers provided permissions to receive marketing communications
This measure calculates the percentage of your target B2C customers provided permissions (opt-in) to receive marketing communications within a twelve month period. B2C …
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Measure Spotlights|
Percentage of annual net sales revenue attributable to repeat customers
This measure calculates the percentage of annual net sales revenue attributable to customers making a purchase from an organization after having already made an initial…
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that process funds received, whether by check or electronically; coordinate and…
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Measure Spotlights|
Number of FTEs that perform the process "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage and process adjustments/deductions," which…
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Measure Spotlights|
Systems cost to perform the process "invoice customer" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Systems cost to perform the process "manage and process adjustments/deductions" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from systems cost. The purpose of this process…
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Measure Spotlights|
Systems cost to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Systems cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "invoice customer," which involves preparing detailed reports of…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…