Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "order materials and services" per $100,000 revenue
This measure calculates personnel cost per $100,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Systems cost to perform the process "order materials and services" per $100,000 purchases
This measure calculates systems cost per $100,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Percentage of total number of goods receipts received without item and quantity verification
This measure determines the percentage of total number of goods receipts (i.e. the documents that acknowledge an entity has received the specific items in an order) without…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points of…
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Measure Spotlights|
Other cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for planning, ordering, and…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Systems cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Other cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Overhead cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates overhead cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…
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Measure Spotlights|
Other cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 purchases for planning, ordering, and…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" per $1,000 purchases
This measure calculates outsourced cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the…
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Measure Spotlights|
Outsourced cost to perform the process "order materials and services" as a percentage of total process cost
This measure calculates the percentage of total cost for the "order materials and services" process—which involves planning, ordering, and executing the physical delivery of…
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Measure Spotlights|
Percentage of vendor inquiries answered by online self-service
This measure calculates percentage of vendor inquiries answered by online self-service. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Total number of vendor inquiries per FTE that performs the process "process accounts payable (AP)"
This measure calculates total number of vendor inquiries per full time equivalent (FTE) that performs the process "process accounts payable (AP)". The process "process…