Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of supplier invoices captured using optical character recognition (OCR) technology
This measure calculates percentage of supplier invoices captured using optical character recognition (OCR) technology. Optical character recognition (OCR) technology extracts…
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Measure Spotlights|
Percentage of supplier invoices requiring scanning
This measure calculates percentage of supplier invoices requiring scanning. This Process Efficiency measure is intended to help companies minimize waste and refine resource…
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Measure Spotlights|
Percentage of supplier invoices paid on time
This measure calculates percentage of supplier invoices paid on time. Paid on time refers to a payment that is sent by the customer within the payment terms indicated on the…
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Percentage of supplier invoices matched with the purchase order
This measure calculates percentage of supplier invoices matched with the purchase order. A purchase order (or supplier order) is a form used by the purchasing department to…
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Measure Spotlights|
Percentage of supplier invoices that are "Right First Time Invoices"
This measure calculates percentage of supplier invoices are "Right First Time Invoices". This Process Efficiency measure is intended to help companies minimize waste and…
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Percentage of supplier invoices approved electronically
This measure calculates percentage of supplier invoices approved electronically. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Percentage of supplier invoices identified as fraudulent
This measure calculates percentage of supplier invoices identified as fraudulent. Fraudulent here refers to cases that were found not merely erroneous, but knowingly…
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Average cycle time in working days from when an invoice exception is detected to when the exception is resolved
This measure calculates average cycle time in working days from when an invoice exception is detected to when the exception is resolved. This Cycle Time measure is intended…
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Percentage of billed/invoiced line items paid on time to the business entity
This measure calculates the percentage of billed/invoiced line items that are paid on time to your business entity. An invoice line item is a single entry on an invoice. For…
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Measure Spotlights|
Total annual number of vendor inquiries received by the business entity per FTE dedicated to the process "process accounts payable" that performs the activity "respond to AP inquiries"
This measure calculates the total annual number of vendor inquiries by the business entity full-time equivalent employee (FTEs) that performs the "process accounts payable …
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "process financial accruals and reversals"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "retain records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "adjust accounting records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Total cost to perform the process "process accounts receivable (AR)" per active customer
This measure calculates the total cost per active customer to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Percentage of line items billed/invoiced that is entered into the general ledger through an automated method
This measure calculates the percentage of line items on an invoice/bill entered into the general ledger (a book of monetary transactions in the form of debits and credits)…