Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of invoice line items which are scanned into the financial system
This measure calculates the percentage of invoice line items scanned into the financial system. An invoice line item is a single entry on an invoice. For example, an invoice…
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Measure Spotlights|
Percentage of invoice line items approved by two-way matching
This measure calculates the percentage of invoice line items approved by two-way matching. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the processes "process accounts receivable (AR)," "manage and process collections," and "manage and process adjustments/deductions"
This measure calculates the percentage of total finance function full-time equivalent employees that process payments due from customers, including all funds received,…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process accounts receivable (AR)"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that process payments due from customers, including all funds received,…
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Measure Spotlights|
Percentage of invoice line items which are entered into the financial system via Electronic Data Interchange (EDI)
This measure calculates the percentage of invoice line items entered into the financial system via electronic data interchange (EDI). An invoice line item is a single entry…
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Measure Spotlights|
Percentage of invoice line items which are entered into the financial system via some other method than manual entry, scanning, or EDI
This measure calculates the percentage of invoice line items entered into the financial system via a method other than manual entry, scanning, or EDI. An invoice line item is…
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Measure Spotlights|
Percentage of receipts received manually
This measure calculates the percentage of receipts received manually. It is part of a set of Process Efficiency measures that help companies optimize their "process accounts…
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Measure Spotlights|
Number of invoice line items per receipt
This measure calculates the number of invoice line items per receipt. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at $1.00…
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Measure Spotlights|
Number of customer accounts per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of customer accounts per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of active customers managed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds…
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Measure Spotlights|
Percentage of invoice line items approved by three-way matching
This measure calculates the percentage of invoice line items approved by three-way matching. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Measure Spotlights|
Total annual number of updates to the vendor master file per FTE that performs the process "process accounts payable"
This measure calculates the total annual number of updates to the vendor master file (i.e. complete listing of any trackable data set) per full-time equivalent (FTE) employee…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "verify AP pay file with purchase order vendor master file"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "audit invoices/key data into AP system"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…