Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
This measure calculates the percentage of business entity employees that participate in approaches and activities included in the knowledge management (KM) program,…
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Measure Spotlights|
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that directly supports the business entity's knowledge management (KM)…
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Measure Spotlights|
Total cost of the process "perform capital project accounting" per approved capital project
This measure calculates the total cost per approved capital project to perform the process "perform capital project accounting," which consists of managing and accounting for…
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Measure Spotlights|
Number of approved capital projects per FTE that performs the process "perform capital planning and project approval"
This measure calculates total number of capital projects approved in the past 12 months per full time equivalent (FTE) that performs the process "perform capital planning and…
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Measure Spotlights|
Number of capital projects not budgeted as a percentage of approved projects
This measure calculates the percentage of approved projects that are capital projects not budgeted. A capital project is an undertaking that is planned and approved to…
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Measure Spotlights|
Actual capital expenditure as a percentage of budgeted capital expenditures for one year prior
This measure calculates actual capital expenditure as a percentage of budgeted capital expenditures for one year prior. Capital expenditure is the cost associated with the…
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Measure Spotlights|
Actual capital expenditure as a percentage of budgeted capital expenditures for the most recent year
This measure calculates actual capital expenditure as a percentage of budgeted capital expenditures for the most recent year. Capital expenditure is the cost associated with…
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Measure Spotlights|
Actual capital expenditure as a percentage of budgeted capital expenditures for two years prior
This measure calculates actual capital expenditure as a percentage of budgeted capital expenditures for two years prior. Capital expenditure is the cost associated with the…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…