From a September 2018 APQC webinar with San Bernardino City Unified School District (SBCUSD) Deputy Superintendent, Dr. Harold Vollkommer shares the district’s journey toward process and performance management excellence. Harold shares his successes and setbacks experienced as he implemented process frameworks into the organization.
Hear Harold share about:
- initial attempts at process improvement,
- key lessons learned, and
- efforts to foster a continuous improvement mindset throughout the district.