Process & Performance Management
APQC’s Process and Performance Management (PPM) research gives you the tools, techniques, and strategies you need to improve your business agility and operational performance. Use our industry-leading resources and tools to optimize your process frameworks or shift your organization to a process-based focus. Our Resource Library includes a wide range of information to help your business process management, continuous improvement, and organizational performance.
Developed by APQC in 1992, the PCF is the world’s most widely used business process model. It has since been adopted by hundreds of successful organizations worldwide.
Our Resource Library includes hundreds of Process and Performance Management best practices, case studies, KPIs, and tools and templates. Find the information you need to learn about, implement, and maintain your Process and Performance Management programs.
APQC is an IACET Accredited Provider with the ability to offer IACET Continuing Education Units (CEUs). Our accreditation is a demonstration of our commitment to quality adult education and high standards for all of our programs. We offer several process related in-person and online training options.
Interested in our PPM Research?
Contact Madison Lundquist
APQC's Certified Process Manager Course
Build the capabilities you need to design, manage, and improve business processes. APQC’s 3-day process manager certification course delivers practical tools, proven methodologies, and globally recognized, IACET-accredited content to help you:
- Apply structured process analysis and design methods
- Improve process performance and consistency across the organization
- Identify and prioritize process improvement opportunities
- Enable sustainable process management and continuous improvement
2026 Dates and Locations
- July 13-15 | Auckland, New Zealand - SOLD OUT
- July 20-22 | Auckland, New Zealand
- September 15-17 | Live Virtual | (UTC -3)
- October 12-14 | Seoul, Korea
- December 1-3 | Houston, TX
APQC's Certified Framework Professional Course
Build the capabilities you need to apply and leverage process frameworks effectively. APQC’s 3-day virtual framework certification course delivers practical guidance, proven use cases, and globally recognized, IACET-accredited content to help you:
- Apply frameworks with confidence
- Use frameworks to structure analysis, benchmarking, and improvement efforts
- Align processes, metrics, and practices using a common organizational language
- Enable clearer communication, consistency, and comparability across initiatives
2026 Dates
- November 3-5
APQC's Training Catalog
In addition to in-person training, APQC also offers flexible, self-paced online courses designed to fit your schedule and learning goals. Browse our full course catalog, including the curated Process Basics Learning Path, to find the right program for you.
Upcoming Webinars, Training, and Events
APQC Research
Discover, define, and map your processes with our widely-used Process Classification Framework (PCF)®
If you’re looking to benchmark, manage content, or define business processes, adopting APQC’s Process Classification Framework (PCF)® can save you time and effort.
The PCF is a taxonomy (or list) of universal business processes performed by every business. It gives you a common language to communicate and define work processes across your organization. Use the PCF to support benchmarking, manage content, and perform other key performance management tasks.
Featured Process and Performance Management Blogs
AI Business Process Optimization: Why Process Comes Before Technology
AI business process optimization solutions can help organizations work faster, reduce manual effort, improve decision-making, and create more consistent outcomes.
Leveraging Process Management and Knowledge Management for AI
While artificial intelligence has enormous potential, there are still too many proof of concept projects and pilots.
Digital Transformations Failures and How to Avoid Them
The most common ways I see digital and strategic initiatives fall short aren’t during implementation—they show up after go-live, in how work actually gets done day to day.
At the core, three things tend to break down: people, communication, and change management.
APQC’s data is trustworthy and relevant – it helps me make informed business decisions
Explore These PPM Resources
Supporting Process Classification Framework Adoption
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Process Classification Framework
APQC Process Classification Framework (PCF) - Cross-Industry - Excel Version 8.0 -
Collections
PCF Version 8.0 Process Definitions and Key Measures Collection -
Articles
Introduction to APQC's Process Classification Framework (PCF) -
Articles
APQC's Process Classification Framework (PCF): Frequently Asked Questions (FAQs)
2026 Process and Performance Priorities
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Reports & White Papers
2026 Process & Performance Management Priorities & Challenges Survey Report -
Articles
How to Address the Top Process and Performance Management Challenges for 2026 -
Articles
How to Address the Top Process and Performance Management Challenges for 2026 -
Articles
Culture is a Key Foundation for Process Work
Creating & Applying End-to-End Processes
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Collections
Applying End-to-End Processes -
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Getting Started with End-to-End Processes -
Articles
How to Adopt and Adapt End-to-End Process Models -
Infographics
Applying Governance and Roles to End-to-End Processes
Best Practices in Organizational Productivity
Change Management Best Practices
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Reports & White Papers
Change Management Practices: Survey Report -
Articles
Building Change Readiness as a Core Capability -
Articles
The Change Equation: Linking Buy-In, Fatigue, and ROI -
Tools & Templates
Change Management Toolkit
Strategic Planning and Organizational Agility
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Reports & White Papers
Strategic Planning and Organizational Agility: Survey Report -
Articles
Top Five Strategic Planning Methodologies -
Infographics
Top Drivers of Effective Strategic Planning -
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Measuring What Matters: Balanced Scorecards in Strategic Planning
Process-Driven Project Management
Need Help Prioritizing Improvement Efforts?
Talk to an AdvisorAPQC Advisory Services
Whether you're evaluating performance, planning a transformation initiative, or looking for proven approaches to improvement, APQC experts can help you identify opportunities and move forward with confidence.
To learn more, contact our advisory services director:
