Best-in-class organizations persistently look for ways to improve their business agility and operational performance to remain competitive. Ultimately, first-rate process and performance management enables this.

APQC’s Process and Performance Management program can arm you with the tools, techniques, and strategies to help you reach your performance goals. Our best practice research has uncovered success factors to effectively manage business processes, including articulating the impetus for change, and providing practices needed to transition to a process-based focus. You can choose to explore APQC’s Knowledge Base for best practice content in this area or enlist our unmatched expert advisors for a customized and collaborative solution.

Process Management

At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and (4) identifying opportunities for improvement. However, that not-so-simple statement does no justice to the complexities involved in making process part of how the organization conducts business and getting employees to embrace process management.

APQC focuses it process management research on three key topics:

Performance Management

Organizational performance management involves the recurring activities to establish organizational goals, monitor progress toward the goals, and make adjustments to achieve those goals more effectively and efficiently. Those recurring activities are much of what leaders and managers inherently do in their organizations.

APQC focuses its performance management research on four key topics:

Advisory Services

Best-in-class organizations persistently improve business agility and operational performance to remain competitive. Ultimately, first-rate process management enables this. APQC’s Process and Performance Management program can help you identify what levers to pull to help you understand what needs to be done to reach improved and sustainable performance.

No matter what stage you are in on your journey, we have the tools, techniques and strategies to help you reach your performance goals. You can choose to explore APQC’s Knowledge Base for best practice content in this area or enlist our unmatched expert advisors for a customized and collaborative experience.