Training Course Catalog

This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value.

Participants will learn essential knowledge management (KM) concepts, frameworks, and best practices to enhance knowledge flow and sharing within their organizations. By the end of this course, participants will be able to develop effective KM governance models, align KM activities with business processes, and implement KM approaches that facilitate knowledge flow and sharing.

APQC’s Establishing Effective Measures and Analytics course teaches how to define meaningful metrics, ensure data integrity, and apply analytics to drive smarter decisions and better performance. Based on APQC’s research and real-world experience, this course equips business leaders with the tools to align measurement with strategy, gain organizational buy-in, and turn insights into action.

This training course delivers the latest methodologies, processes, and best practices for managing content. This course provides an in-depth understanding of content management and criteria to identify high-value content that is important to an organization's business outcomes.

In this introduction to benchmarking course, you'll gain a holistic understanding of the essential practice of benchmarking and its application within the APQC framework. APQC has developed a robust four-phase methodology for conducting benchmarking exercises. Throughout this course, you will explore each phase to gain an understanding of the steps and techniques to conduct effective benchmarking and achieve higher-quality results. APQC guides you through creating surveys, gathering and validating data, and sharing actionable results that guide organizations to accelerate innovation and change.

This introduction to knowledge management course provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.

This process improvement course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.

This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.

APQC’s Knowledge Management Basics learning path provides a practical and foundational understanding and skill development for professionals looking to apply knowledge techniques across their organization. It focuses on understanding the many forms knowledge takes and the proven techniques to enhance its flow, use and reuse, and impact.

In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.

Learn knowledge-sharing best practices with APQC’s course. Learn to overcome cultural resistance, trust issues, and misaligned measures to boost collaboration and innovation. Perfect for KM practitioners, business leaders, and HR professionals.

This course will walk you through the fundamental tenets of the Master Planning for Innovation (MPI) methodology and show you how to align around important change initiatives; establish clear authority and responsibilities; establish clear roles and deliverables; appropriately resource and plan for change; and organize your information management and flow.

Learn how to identify, assess, and select process improvements, pick the right improvement approach and manage the change process, and integrate and align different improvement initiatives across the organization.

This course teaches practical process analysis skills essential for designing new workflows or improving existing ones. You’ll learn how to apply foundational principles, choose the right techniques based on goals and context, and evaluate processes for timing, risk, and reliability. The course also covers Lean Six Sigma concepts and helps you avoid common pitfalls like analysis paralysis and solution bias—ensuring decisions are driven by value.

APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement.

In this course, participants will learn how to design, implement, and manage effective business processes and document critical process knowledge using various tools such as process frameworks, model current and future state, and prepare process definition documents, SIPOC models, and RACI charts. They will also understand how to ensure alignment with organizational goals and create agility to changing environments.

In APQC’s Process Framework Essentials course, you'll explore the structure, core principles, and practical applications of frameworks, with real-world examples. The course covers essential skills for selecting, designing, and applying process frameworks for various value-driven purposes. You'll also learn how to adopt or customize a process framework, including APQC's Process Classification Framework®, for your organization to enhance process management, content management, and benchmarking.

This course is organized around the Seven Tenets of Process Management. Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.

APQC’s benchmarking course teaches you to plan, analyze, and apply benchmarking data to boost performance, find opportunities, and support continuous improvement.

This course provides a comprehensive overview of the dynamics of change, assessing readiness, crafting change strategies, implementing change, and sustaining momentum. At the end of the course, participants will be equipped with the knowledge and skills to support organizational change efforts as a practitioner, engage leaders, and foster a culture of continuous improvement and innovation.

This course empowers professionals to build practical AI fluency and adopt a growth mindset that leverages generative AI (GenAI) to amplify subject matter expertise and establish industry authority.

The Designing End-to-End processes course goes beyond traditional process design by helping participants understand how individual processes connect, how to manage handoffs, and how to enable performance measurement across the full value chain. Learners will gain practical skills in identifying end-to-end processes, managing complexity, and fostering cross-functional collaboration.

This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value.